Feedback and Support
We’re here to support you at every step of your journey with Freya Fusion. Whether you’d like to share feedback, request assistance, or suggest new features, this section will guide you on how to connect with us. Your experience matters, and your input helps us continue making Freya better for everyone.
Providing Feedback on Freya’s Responses
Your input plays a vital role in helping us refine and improve Freya. After each response, you will find a thumbs up 👍 or thumbs down 👎 icon at the bottom of the screen:
- Thumbs Up: If the response met your expectations.
- Thumbs Down: If the response was unclear, incomplete, or not helpful. This
helps our team make targeted improvements and ensures Freya continues to evolve in
the right direction.
Contacting Customer Support
If you need assistance beyond what Freya can provide through the platform, our Customer Support team is here to help.
You can contact us for:
- Technical issues or platform errors
- Login or account access problems
- Help navigating features or using specific tools
- Time-sensitive support for ongoing trials or critical regulatory work
Email us at: support@freyafusion.com
Our team aims to respond promptly and ensure your queries are resolved efficiently. Don’t hesitate to reach out, we’re here to support you.
Request for New Features or Country Specific Coverage
Have ideas to make Freya even more powerful? We welcome suggestions for:
- New product categories or regulatory topics
- Country-specific coverage that is not yet available.
- Functional enhancements (e.g., exporting responses, saving search preferences)
You can submit feature requests directly through the email at support@freyafusion.com with your suggestions.
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